The Department of Consumer Affairs is stepping up the use of digital platforms to accelerate consumer dispute resolution across eastern states, according to a press release issued by the Press Information Bureau.
The push for digital reforms was reviewed during a regional meeting focused on improving the functioning of consumer commissions and grievance redressal mechanisms. Officials discussed measures aimed at reducing case pendency and improving access to consumer justice through technology-enabled processes.
According to the department, greater adoption of online case filing, virtual hearings and integrated digital dashboards is expected to streamline procedures at district, state and national consumer commission levels. Officials said the reforms are intended to improve transparency and shorten timelines in consumer dispute resolution.
The meeting also reviewed the implementation of the e-Daakhil platform, which allows consumers to file complaints electronically and track their cases online. The system is being promoted as a key tool to make consumer redressal mechanisms more accessible, particularly for citizens in remote areas.
Officials noted that digital reforms would help standardise processes across states and reduce administrative delays. Emphasis was placed on capacity building, infrastructure upgrades and training of commission staff to ensure effective use of digital systems.
The eastern states covered under the review include those with higher caseloads and logistical challenges, where virtual processes are expected to play a larger role in improving efficiency.
The press release did not specify timelines for full implementation of the proposed reforms or provide data on expected reductions in case pendency. No new policy announcements or funding details were outlined during the review.